1. Shipping Methods & Carriers
1.1 Standard Shipping:
- Royal Mail (UK), DHL (International), FedEx (Express)
- Tracking numbers provided for all orders
1.2 Express Options:
- Next-day UK delivery (£9.99)
- International Priority (2-3 business days)
2. Processing Time
2.1 Orders placed before 2:00 PM GMT processed same day
2.2 Pre-order items: Clear estimated dispatch date on product page
2.3 Custom products: Additional 3-5 business days processing
3. Shipping Destinations & Costs
3.1 Standard Shipping Fees:
- UK: Free over £50 | £3.99 under £50
- EU: £9.99 (VAT included)
- Rest of World: £14.99 (excl. taxes)
3.2 Restricted Countries:
Currently unable to ship to:
- Russia, Belarus
- Cuba, North Korea
- Specific sanctioned regions
4. International Shipping
4.1 Customs Documentation:
- All international shipments include:
∙ Commercial invoice
∙ HS code classification
∙ Proof of origin documentation
4.2 Duties & Taxes:
- Non-UK customers responsible for:
∙ Import VAT
∙ Customs clearance fees
∙ Carrier handling fees
5. Delivery Timeline
| Region | Estimated Delivery | Tracking |
|---|---|---|
| UK | 1-3 business days | Yes |
| EU | 3-7 business days | Yes |
| North America | 5-10 business days | Yes |
| Asia Pacific | 7-14 business days | Yes |
6. Delivery Issues
6.1 Failed Delivery:
- 3 delivery attempts before return to sender
- Redirection available (£5.99 fee)
6.2 Lost Packages:
- Investigation initiated after 10 business days
- Full refund or reshipment option
7. Returns & Redelivery
7.1 Return to Sender:
- Refund minus original shipping costs
- Restocking fee for custom items (15%)
7.2 Address Changes:
- Allow 1 hour post-order for email request
- £3.99 address modification fee after processing
8. Special Circumstances
8.1 Weather Delays:
- No liability for natural disaster delays
- Winter cutoff dates: Dec 15 for Christmas delivery
8.2 Perishable Goods:
- Express shipping required
- No returns accepted
9. Contact Shipping Department
- Email: wenshuqq77ss@gmail.com
- Phone: +44 07706 981429 (Mon-Fri 8:00 AM-4:00 PM GMT)
Compliance Note:
- This policy complies with UK Consumer Rights Act 2015
- International shipments follow INCOTERMS 2020 (DAP)
